Refund Policy

Refund Overview

ArogyaQ is committed to clear and fair cancellation/refund practices for OPD token bookings. The amount paid by a patient may include two parts: hospital consultation fee and ArogyaQ platform convenience fee.

1. Consultation Fee Refund

If you cancel your token before your token is called by staff, you will receive a full refund of the consultation fee (the amount charged by the hospital).

If a hospital cancels the token, the doctor becomes unavailable, or the hospital cannot honour the token due to operational reasons, the consultation fee is refundable as per the status recorded in ArogyaQ.

2. Platform Convenience Fee

The platform convenience fee (typically ₹15–₹30 depending on the hospital) is non-refundable in all cases. This covers payment gateway costs and platform operations.

3. Example

4. Walk-in Tokens

Walk-in tokens booked at the counter through cash are handled by hospital staff. If staff cancels an eligible cash walk-in token, the hospital consultation fee refund is managed at the hospital counter and reflected in the hospital cash ledger inside ArogyaQ.

5. When Refunds Are NOT Applicable

• Token already called (CALLED or SERVING status)
• Token marked as COMPLETED
• Refund request made after 24 hours of the visit date
• Patient does not arrive after the token is called or misses the turn due to their own delay
• Any medical service dispute after consultation has started or completed

6. Refund Timeline

Approved online refunds are initiated from ArogyaQ within 1-2 business days. The final credit to the original payment method usually takes 5-7 business days, depending on the payment gateway, bank, or UPI provider.

7. How to Request a Refund

Cancel your token from the My Token page before it is called. Refunds are initiated automatically where eligible. For issues, email support@arogyaq.com or call +91 99167 56637 with your token number and payment reference.